Payments

Can I Get A Refund?

We are unable to offer refunds for non-attendance, as payment covers monthly membership.

When will my payment come out?

Your first payment will come out 3-5 days after you have initially set up your direct debit. Your monthly payment will come out every month thereafter, on or around the same date.

What period does my monthly payment cover?

Your membership period covers a month from the date your direct debit was set up to the same date the following month, rather than covering for the full month.

Can I change my payment date?

Unfortunately we are unable to change the day your direct debit comes out on. However, you should receive an email from GoCardless notifying you of an upcoming payment, before this amount is debited.

Posted in: FAQs

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